How long does it take to process an order?

Orders can usually be dispatched within 2-3 days if the product is in stock. Shipping time may vary due to the customs regulations of individual countries and are not subject to our influence.

Can I order a diamond as a private individual customer?

The Nevermined Shop is aimed exclusively at B2B customers and specialists from the jewellery industry, such as goldsmiths, jewellers, stone setters, jewellery producers and others. Unfortunately, private customers cannot order directly from us. If you are a B2B customer and have any questions or require support, our customer service team will be happy to assist you.

Is it possible to ask for special requests and custom products?

You may of course pre-order a diamond from us at any time on request. Just use the contact form . As soon as the desired diamond is available, we will inform you by e-mail.

Can the delivery or billing address be changed?

Customer account details can be changed at any time. Please note, however, that the change can only be taken into account for subsequent orders.

Can an order be changed or cancelled once it has been placed?

Cancellation and subsequent changes are unfortunately no longer possible once the order has been placed. However, it is possible to return the order. You can find more information on this under "Returns & exchanges".

Where can I view the order status?

The status of the order can be viewed at any time on the Nevermined customer account in the "Orders" tab.

What payment methods are available?

The shop accepts credit card, PayPal, direct debit and purchase on account as payment methods.

Where can I see the prices for Nevermined lab-grown diamonds?

Our Nevermined diamonds are available in different price categories. The Nevermined Shop is aimed exclusively at B2B customers. Log in to our B2B shop to view the retail prices.

How much does shipping cost?

Shipping is free of charge for orders over €100. For orders under 100€ we charge a shipping fee of 20€ for insured shipping.

How is the order delivered?

Delivery is by express delivery with DHL or UPS.

Is the parcel sent insured?

Yes, the parcel is always sent insured with UPS or DHL. Furthermore, for security reasons, the parcel must be signed for by the client.

What do I do if the shipment seems to have been lost?

If this happens, please contact Nevermined customer service right away. We will need the relevant order and/or invoice number for verification. You can contact our customer service by telephone (+ 49 2054 800 39 50) or using the contact form on our website.

How can a Nevermined order be returned or exchanged?

If something isn't right with your order, you have the option of exchanging or returning it, providing the contents are intact and in their original packaging. You can use the contact form to send us your request, including the order and/or invoice number.

When will the refund take place?

Upon receipt of the return, we will check the order as quickly as possible and arrange a refund via the selected payment method.

Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds and are in no way inferior to natural diamonds. They have the same chemical composition, crystal structure and visual properties as natural diamonds, but they are grown in the laboratory under controlled and fair conditions, making them a sustainable alternative.

How are the diamonds produced in the laboratory?

Our lab-grown diamonds are grown using the CVD (chemical vapour deposition) process in special facilities. Carbon atoms are deposited from a gas phase onto a diamond substrate to form real diamonds.

What are the 4C criteria and how are they taken into account at Nevermined?

The 4 Cs are criteria for determining diamond quality. These are recorded using a corresponding certificate: Carat, Colour, Clarity and Cut. At Nevermined, all diamonds are evaluated and certified according to these criteria to ensure the highest quality and authenticity.

Why are lab-grown diamonds more sustainable than mined diamonds?

Compared to mined diamonds, lab-grown diamonds avoid the negative effects of mining such as environmental destruction and social conflicts caused by inhumane working conditions, for instance. In addition, the diamonds grown in our laboratory enable short delivery routes, minimise the environmental footprint and offer an ethically conflict-free alternative.

Does Nevermined produce the diamonds 100% sustainably?

We are constantly striving to make our production more sustainable, taking steps such as covering our energy requirements exclusively using renewable sources and further optimising our supply chains. Although we're on the right track, there is always room for improvement.

Some diamonds do not have a certificate. Why is that?

We certify all our nevermined diamonds from 0.5 carats. We are happy to re-measure or certify certain diamonds on request. Please use our contact form for this purpose.

LAB-GROWN DIAMONDS

Buy lab-grown diamonds produced in Germany from Nevermined

Choose the perfect diamond to crown your jewellery design. Our extensive range of lab-grown diamonds includes many different diamond shapes and a variety of carat sizes to suit all requirements.

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